DHL scored a win in the Delivery and Logistics category selected by readers of the Sing Tao Daily, one of the leading Chinese language newspapers in Hong Kong where it was lauded for its continuous accomplishments in leveraging its innovations to deliver best-in-class quality services and solutions to its customers.
We are proud to be awarded the Excellent Services Brand Award in the Delivery and Logistics category for the third year in a row. Having won the award every year since it was inaugurated in 2006, this recognition definitely demonstrates our commitment to our customers as well as the public's acknowledgement of our service excellence, said DHL Hong Kong marketing director Alan Wong.
DHL believes that good customer experience contributes positively to corporate branding and drives the success of business. With this business philosophy, DHL is committed to delivering a total customer experience at each customer touch point by investing in its infrastructure and capabilities, addressing the increasing demands of customers.
As of 2008, DHL increased the frequency of its dedicated Air Hong Kong flights from Hong Kong to various spots across Asia Pacific including Nagoya, Taipei, Seoul and Singapore to six times a week, further strengthening DHL's Asia Air Network.
In addition, DHL celebrated the completion of its Central Asia Hub expansion project in September last year, five years ahead of schedule. With a total investment of US$210 million, the Central Asia Hub is the industry's first large-scale automated Express hub in Asia Pacific.